An update to all BCT customers

BCT has recently been purchased by Capquest one of the leading credit solution firms in the UK. With over 25 years' experience, we want you to know that, as a BCT customer, your account is in safe hands.


If you are a BCT customer you should have received a letter which will outline how we will manage your account and how you can continue to make payments. If you haven't received a letter, or aren't sure of what to do, call 0844 879 3890*, and our client services team will be able to give you the help you need. Alternatively, you can email us on and we will reply as soon as possible.


Our opening hours are:


Monday to Thursday

8:30am - 8:00pm


8:30am - 6:00pm


9:00am - 1:00pm


If you have any other enquiries please call 0844 879 3890* or email

To learn more about us, visit


*Calls to this number are charged at 10 pence per minute including VAT from a BT landline, calls from other networks and mobile operators may vary.


We take our regulatory responsibilities seriously as can be seen from our complaints data.


Our PPI Claims Ratios are also published in line with OFT / Competition Commission requirements.


BCT is a trading name of Capquest Debt Recovery. Capquest Debt Recovery Limited is authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006)

Registered office: Fleet 27, Rye Close, Fleet GU51 2QQ. Registered No. 3772278 England and Wales. VAT No. 844281719 |